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Multilingual staff at the reception desk in the lobby are happy to answer any questions. Guests receive a welcome drink upon arrival. Amenities include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access is provided in public areas (no extra charge). The tour desk offers assistance with booking excursions. Wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Further services and facilities include a babysitting service on request, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a hairdresser, a coin-operated laundry and a page service. Guests can also use the bicycle storage facilities. Complimentary newspapers are available.

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