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The hotel welcomes guests in an 8-storey building with a lift and 258 rooms. Multilingual staff (English, German, French) at the 24-hour reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Guests arriving by car can park their vehicles in the car park. Other services include a car hire service, room service, an alarm call service, a laundry service and a hairdresser. Complimentary newspapers are available. A business centre with fax machine and projector is available.

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